Refunds and Returns

Refund and Returns Policy for Naaptol Nepal

Introduction

Thank you for shopping with Naaptol Nepal. We strive to provide high-quality home and kitchen appliances. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below to understand how you can return items and receive a refund.

Returns

  1. Eligibility for Returns:
    • Return Window: You can return items within 14 days from the date of delivery.
    • Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
    • Exceptions: Certain products, including perishable items, custom-made products, and sealed items that are not suitable for return due to health or hygiene reasons, are not eligible for return.
  2. Return Process:
    • Initiate a Return: To initiate a return, please contact our customer service team at support@naaptolnepal.com with your order number, details of the item you wish to return, and the reason for the return.
    • Return Authorization: Our team will provide you with a return authorization and instructions on how to return the item.
    • Return Shipping: You are responsible for the return shipping costs unless the item is defective or incorrect.

Refunds

  1. Processing Refunds:
    • Inspection: Once we receive and inspect the returned item, we will process your refund.
    • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer available, we will issue a store credit.
    • Processing Time: Please allow up to 7-10 business days for the refund to be processed after we receive the returned item.
  2. Non-Refundable Charges:
    • Shipping Costs: Shipping costs are non-refundable, and you will be responsible for return shipping fees unless the return is due to an error on our part.
    • Restocking Fees: In some cases, a restocking fee may apply, which will be deducted from the refund amount.

Exchanges

  1. Exchange Eligibility:
    • Conditions: Exchanges are subject to availability and the same conditions as returns (unused, original packaging, etc.).
    • Requesting an Exchange: To request an exchange, please contact our customer service team with your order number and the item you wish to exchange.
  2. Exchange Process:
    • Return and Replacement: If you need a different item, you may return the original item and place a new order for the replacement item.

Damaged or Defective Items

  1. Reporting Issues:
    • Notify Us: If you receive a damaged or defective item, please contact us within 48 hours of delivery with your order number, a description of the issue, and any relevant photos.
    • Replacement or Refund: We will offer a replacement or refund for items that are damaged or defective upon receipt.

Contact Us

If you have any questions or need assistance with returns, refunds, or exchanges, please contact us at: