Frequently Asked Questions (FAQ)
1. What products do you sell?
Naaptol Nepal specializes in a wide range of home and kitchen appliances. Our product lineup includes items such as refrigerators, washing machines, microwave ovens, blenders, and more.
2. How can I place an order?
You can place an order on our website by selecting the products you wish to purchase, adding them to your cart, and proceeding to checkout. Follow the prompts to enter your shipping and payment information. You will receive an order confirmation via email once your order is successfully placed.
3. What payment methods do you accept?
We accept various payment methods, including:
- Credit and Debit Cards
- Bank Transfers
- Cash on Delivery (COD) (if available in your area)
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number and a link to track your shipment via email. You can also log in to your account on our website to view the status of your order.
5. Do you offer international shipping?
Currently, we only offer shipping within Nepal. We do not provide international shipping at this time.
6. What is your return and refund policy?
You can return items within 14 days of delivery if they are unused and in their original packaging. For detailed information on our return and refund policy, please refer to our Refund and Returns Policy.
7. How can I contact customer service?
You can reach our customer service team by:
- Email: naaptolnepal@gmail.com
- Phone: +977- 9843808507
- Address: Naaptol Nepal, [Your Physical Store Address], Nepal
8. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 48 hours of delivery with your order number and a description of the issue, along with any relevant photos. We will assist you with a replacement or refund.
9. How can I update my account information?
To update your account information, log in to your account on our website and navigate to the “Account Settings” section. You can update your personal details, shipping addresses, and payment methods from there.
10. Do you offer warranties on your products?
Yes, many of our products come with manufacturer warranties. The warranty details are usually provided with the product or can be found on the product page. For more information, please contact our customer service team.
11. How do I unsubscribe from your newsletter?
To unsubscribe from our newsletter, click the “unsubscribe” link at the bottom of any newsletter email you receive. Alternatively, you can manage your email preferences in your account settings.
12. Can I cancel or modify my order after it has been placed?
Once an order is placed, it is processed quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order is in processing or has been shipped.
13. Do you have a physical store?
Yes, Naaptol Nepal has physical stores located in Nepal where you can view and purchase our products in person. Please visit our Store Locator for the addresses and contact details of our physical stores.